Privacy Policy POPIA Compliance & Disclaimer Last Updated: 31 March 2026

Helptrack (“we”, “our”, “us”) operates helptrack.co.za (“the Website”). We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa.

By using this Website or submitting your information, you agree to this Privacy Policy.

1. Who We Are

Helptrack is an independent vehicle tracking comparison platform operating in South Africa.

Helptrack does not directly provide vehicle tracking services.

2. Information We Collect

When you submit a quote request, we may collect:

  • Full name
  • ID number
  • Email address
  • Mobile number
  • Physical address
  • Vehicle registration number
  • Vehicle make and model
  • Engine number
  • VIN number
  • Vehicle colour
  • Selected package information
  • Other information

We may also collect technical data such as:

  • IP address
  • Browser type
  • Device information

3. Purpose of Collecting Information

We collect personal information to:

  • Process quote requests
  • Connect you with vehicle tracking providers
  • Improve our services
  • Communicate with you regarding your enquiry
  • Comply with legal obligations

We only collect information that is necessary for providing our services.

4. Sharing of Information

By submitting your information through our forms, you consent to your details being shared with selected vehicle tracking providers for the purpose of providing a quote or service.

Helptrack does not sell personal information to unrelated third parties.

5. POPIA Compliance

Helptrack complies with the Protection of Personal Information Act (POPIA) of South Africa.

Under POPIA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal requirements
  • Resolve disputes

After this period, data may be securely deleted.

7. Cookies & Tracking Technologies

Our Website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Optimise performance

You may disable cookies in your browser settings.

8. Security

We implement appropriate security measures to protect your personal information.

However, no internet transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Third-Party Websites

Our Website may contain links to external provider websites.

Helptrack is not responsible for the privacy practices or content of third-party websites.

10. Disclaimer

Helptrack is a comparison and lead generation platform only.

We:

  • Do not install tracking devices
  • Do not provide recovery services
  • Do not control provider pricing or contracts
  • Do not guarantee stolen vehicle recovery

Any agreement entered into for vehicle tracking services is strictly between you and the chosen provider.

Helptrack shall not be liable for:

  • Service failures
  • Installation issues
  • Contract disputes
  • Vehicle theft or loss
  • Provider misconduct

All services are provided by independent third-party companies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Continued use of the Website after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

Email: support@help.co.za

Website: helptrack.co.za