Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
We recommend testing your device at least twice a year to ensure it’s fully operational.
You should also test your device:
- After an accident
- After any major electrical work
- If your vehicle battery has been replaced
- If you suspect any issues
If your device isn’t working, it cannot assist in recovery — so regular testing gives you peace of mind.
For security reasons, the exact location of your device is confidential even to the vehicle owner.
Certified technicians install the unit in a discreet, concealed position to prevent tampering or removal.
Rest assured:
- The installation is professional
- The device is hidden
- Your vehicle’s integrity is maintained
The device is:
- Professionally concealed
- Tamper-resistant
- Linked to a control centre
It cannot be deactivated without authorization from your provider. This ensures criminals cannot easily disable your protection.
Yes. Tracking devices can be installed in:
- Passenger vehicles
- SUVs
- Bakkies
- Light commercial vehicles
- Heavy commercial vehicles
- Fleet vehicles
If it has a battery it can be tracked.
No. Tracking units are designed to work safely alongside modern vehicle systems, including:
- Engine management systems
- On-board computers
- Safety and mission-critical systems
Installations are performed by trained professionals.
The device is built for long-term use and does not require routine servicing.
However, it’s recommend:
- Bi-annual testing
- Testing after electrical repairs
- Testing after major accidents
Your subscription may include monitoring and system support.
You have flexible options:
Option 1:
Sell the vehicle with the device installed. The new owner can take over the subscription.
Option 2:
Transfer the device to your new vehicle (a re-installation fee may apply).
Act immediately.
- Contact Your Provider’s 24/7 Control Centre
- Provide your details and confirm the incident
- Activate live tracking and coordinate recovery
The faster you contact your provider, the higher the chance of recovery.
No.
There are no penalty premiums or surprise charges for multiple theft incidents.
Your subscription remains the same.
No.
Once activated, your unit broadcasts its signal nationwide.
Our recovery teams:
- Detect the signal
- Track the vehicle
- Coordinate recovery
You do not need to provide a location.
Recovered vehicles are handled in coordination with:
South African Police Service
Recovered vehicles are taken to a police pound as per legal procedure.
You will:
- Be notified once the vehicle is secured
- Receive guidance on collection
- Collect the vehicle from the designated SAPS facility
Your provider will support you through the process.
Yes. Business owners can:
- Monitor driver behavior
- Track vehicle routes
- Improve fuel efficiency
- Increase accountability
Fleet tracking is especially valuable in South Africa where fuel theft and misuse are common concerns.
Some insurers require a certified tracking device for:
- High-value vehicles
- High-theft-risk models
- Vehicles financed by banks
It’s best to confirm directly with your insurer. Having a tracking device may also reduce your premium.